My account

To create an account on our Buyer website, simply go to the link https://www.debuyer.com/en/login and select "Create an account". You only need to enter basic information (First Name, Last Name, Email, and Password) to set up your account.

If you are having trouble logging into your account, follow these steps to resolve the issue:

• Check your credentials: Make sure you are using the correct username or the email address associated with your account, as well as the correct password. Passwords are case-sensitive, so ensure that the "caps lock" is appropriately set.
• Reset your password: If you have forgotten your password, click on "Forgot Password" on the login page or use this link: https://www.debuyer.com/fr/recuperation-mot-de-passe. Follow the instructions in the email received to reset your password and try to log in again.
• Check your internet connection: Make sure your internet connection is stable. Connectivity issues can sometimes prevent access to your account.
• Clear browser cookies: Cookies stored in your browser can sometimes cause login problems. Clear the cookies and try logging in again.
• Disable browser extensions: Some browser extensions can interfere with logging in. Try temporarily disabling your extensions to see if this resolves the issue.

If you still cannot log in after following these steps, please contact our customer service via our contact form.

If you want to reset your password, follow these simple steps:

1. On the login page, click on the "Forgot Password" link located below the login fields.
2. You will be redirected to a page where you will be asked to enter the email address associated with your account.
3. Enter your email address and click on the "Reset" button.
4. Check your inbox. You should receive an email containing a password reset link. If the email does not appear in your main inbox, check your spam folder.
5. Click on the reset link in the email. You will be redirected to a page where you can enter a new password.
6. Once the new password is confirmed, save the changes.
7. Your password will then be updated, and you can use the new credentials to log into your account.

If you continue to experience difficulties, do not hesitate to contact us via our contact form.

To change your password, follow these simple steps:

1. Log in to your account using your current password.
2. Once logged in, go to "Your Account" and then "Information".
3. You can enter a new password in this section.
4. Confirm your new password by entering it again in the designated field.
5. Save the changes.
6. Your password will be changed, and you will need to use the new password to log into your account in the future.

If you encounter difficulties during this process, do not hesitate to contact us via our contact form.

To change your information, follow these simple steps:

1. Log in to your account.
2. Once logged in, go to "Your Account" and then "Information".
3. You can change the main account information, such as first name, last name, email address, password, and date of birth.
4. Save the changes.

If you encounter difficulties during this process, do not hesitate to contact us via our contact form.

To add a delivery address, follow these steps:

1. Log in to your account.
2. Once logged in, go to "Add an address" or "Addresses".
3. You can enter your first address or a new address in this section.
4. Save the changes.

If you encounter difficulties during this process, do not hesitate to contact us via our contact form.

You can have as many delivery addresses as you need.

To track your order history, follow these steps:

1. Log in to your account.
2. Once logged in, go to the order history from the "Order History" section.

To subscribe to the newsletter, you have several options:

• Either during the creation of your account.
• Or by checking the "Receive our newsletter" option in the "Information" section.
• Or at the bottom of the website.

To delete your account, you need to make a request to our customer service available through the contact form on the website. We will check that your account meets all the prerequisites to be deleted. We will notify you once the deletion is completed.

The prerequisites are:

• Your account must not have any orders in progress.
• Your account must not have placed an order in the last 3 months.